Privacy Policy

1. Who We Are

DADA HOUSE LLC ("DADA HOUSE", "we", "our", or "us") provides residential and commercial home services — including plumbing, air conditioning, heating, and remodeling — in the Houston, Texas metropolitan area. Our website is mydadahouse.com. You can reach us at customerservice@mydadahouse.com or by phone at +1 (910) 685-8042.

2. Information We Collect

• Contact information: name, email address, phone number, and service address when you submit a booking request or contact form.
• Account information: email and encrypted password if you create an account on our platform.
• Service information: details about the service requested, photos you upload, preferred dates, and any description of your issue.
• Usage data: pages visited, browser type, and IP address collected automatically via standard web server logs.

3. How We Use Your Information

• To schedule, confirm, and manage your service appointments.
• To send you appointment confirmations and status updates by email.
• To send you SMS text messages regarding your appointment status, scheduling updates, and service confirmations. See Section 4 for full SMS disclosure.
• To issue and send invoices for completed services.
• To respond to your inquiries submitted via our contact form.
• To improve our website and services.

4. SMS Communications & Opt-In Consent

Message frequency: Message frequency varies based on your appointment activity. Typically 1–4 messages per appointment.

Message & data rates may apply. Standard carrier rates apply for SMS messages received.

Opt-Out: You may opt out of SMS messages at any time by replying STOP to any message. After opting out, you will receive one final confirmation message. To re-subscribe, reply START.

Help: Reply HELP for assistance or contact us at customerservice@mydadahouse.com.

We do not sell or share your phone number with third parties for their marketing purposes. SMS consent is not a condition of purchase.

5. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service providers: third-party tools we use to operate our business (email delivery via Resend, SMS via Twilio, file storage via UploadThing, database hosting via Supabase). These providers are contractually bound to protect your data.
• Legal requirements: when required by law, court order, or governmental authority.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Appointment records are kept for a minimum of 3 years for business and warranty purposes. You may request deletion of your account and associated data by contacting us at customerservice@mydadahouse.com.

7. Security

We implement industry-standard security measures including encrypted passwords (bcrypt), HTTPS/TLS encryption for all data in transit, and secure database hosting. No method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your account and personal data.
• Opt out of SMS communications at any time (reply STOP).

To exercise these rights, email us at customerservice@mydadahouse.com.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us